Refund policy
At BuyzoShop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
90-Day Refund Policy
We offer a 90-day refund policy. Before returning any product, customers must contact our customer support team at:
Email: contact.buyzoshop@gmail.com
Return Conditions
- Items must be returned in their original condition.
- Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
- All returned items must be shipped with tracking and insurance.
Incorrect Address or Uncollected Parcels
- Customers are responsible for providing a complete and accurate shipping address.
- If a parcel is delivered to a logistics center due to an incomplete or incorrect address, BuyzoShop cannot be held responsible.
- If the customer fails to collect the parcel within 8 working days after notification, the order will be considered abandoned and no refund will be issued.
Refund Process
- Customers must notify us before returning any item.
- Once the returned item is received and inspected, we will process the refund.
- Refunds will be issued to the original payment method within a few business days after approval.
Order Cancellation
- Orders can only be canceled within the first hour after being placed.
- After this period, the order may already be processed and prepared for shipment, making cancellation unavailable.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately at:
Please provide photos or videos showing the issue so our team can verify the problem and provide an appropriate resolution, such as a replacement or refund.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
BuyzoShop
Email: contact.buyzoshop@gmail.com